Field Operations - SMILE Community Action Agency
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Field Operations

Irma J. Bourgeois, Director of Field Operations
ijb@smilecaa.org
Ph: (337) 234-3272, Ext. 203

Field Operations provides direct assistance and referrals to assist individuals and families on their journeys toward economic and social independence. The Director of Field Operations is supervised by the Chief Executive Officer.

The department, headquartered in Lafayette, is composed of high profile programs which help SMILE to fulfill its mission. The programs include Housing Services, Retired and Senior Volunteer Program (RSVP) and Transportation. The heads of the programs are supervised by the Director of Field Operations.

Field Operations also serves as an umbrella unit for the Community Action Centers in the tri-parish service area of St. Martin, Iberia and Lafayette. Known as CACs, each Center is supervised by a Parish Manager, who reports to the Director of Field Operations.

Field Operations oversees the Agency’s Low-Income Home Energy Assistance Program, known as LIHEAP, a federal program that assists families with their utility bills. The Agency receives more than $1 million annually from the state to provide utility assistance in the tri-parish service area, as well as in Acadia and Jefferson Davis Parishes.

Most Field Operations program staff are federally funded through the Community Services Block Grant (CSBG) monies that the Agency receives from the La. Workforce Commission (former La. Department of Labor). SMILE is one of 42 community action agencies statewide that receive CSBG funding. The CSBG funding is also used to provide emergency assistance, including rent, utility and medication payments.

In addition, Field Operations programs are funded through the United Ways of Acadiana and Iberia, La. Department of Transportation and Development, HUD, FEMA, and local and parish governments. These monies are used to provide direct services to those in need.

Smile Community Action